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Shipping & Returns

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Warranty & Returns

All products are covered by manufacturer warranty only. If you have any questions about returning an item, please feel free to Contact Us with your order number and details about the product you would like to return and we will respond with instructions for how to return items from your order.

Redcat Racing Products

All warranty for Redcat Racing products are handled directly from Redcat Racing's main warehouse located in Arizona.  Please note Redcat Racing has a 90 day limited warranty.  Please see links to Redcat Racing warranty information below.

If you have a specific part problem Redcat Racing will determine if the issue in question is covered under warranty and will contact you within 3 business days after form submission. If determined that the part(s) are covered under warranty, Redcat will send you the part(s) at no charge. Redcat Racing may ask for parts to be returned prior to sending out replacement parts (i.e., remote controls, engines, etc.)

If you have a vehicle problem, please fill out the warranty claim form and click on the vehicle button. Once the form is approved, you may send the entire vehicle back to Redcat Racing and the Redcat technicians will repair your vehicle at no charge for labor but may require payment for parts needed if they are not covered under warranty. Redcat Racing will require payment for shipping the item back to you.

If you believe you have a warranty claim, simply fill out the appropriate form in the links below and include all information required that is associated with the claim.

http://www.redcatracing.com/Warranty

http://www.redcatracing.com/Warranty-Form

Litehawk Products

Please visit the Litehawk website for information on how to contact Litehawk directly for information on their warranty services.

http://www.litehawk.ca/

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  All orders will be processsed and shipped within 48 hours.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.